Product & Systems Integration

We offer system integration services and pre-built components that integrate multiple technologies including:
  • Avaya Interaction Center: Installation, cus-tom desktop and plug-ins development, server setup and configuration, database and IVR integration, as well as development of business workflows and routing rules using the IC QWorkFlowä engine.
  • Predictive Dialer PDS Customized Training and Sales
  • Agent Desktop Development Applications.
  • Engage: A revolutionary voice and data collaboration product as a plug-in for Avaya Interaction Center.
  • PhantoMQ: Plug-in for connecting Avaya Interaction Center and IBM’s WebSphere MQ (MQSeries).
  • RTAgent: Plug-in for connecting Avaya Interaction Center and Blue Pumpkin’s workforce management system.
  • Avaya Computer Telephony, Agent Access and CT for Siebel
  • Avaya CS, PDS 12.0, Conversant IVR, CMS, MAPD, TSAPI, CVLAN and CVCT protocols
  • Plug-ins for IC to PCOMM 3270, DDE, DB2, Oracle, JTAPI, Java, C++ and TSAPI
  • In-house advanced CTI/CRM software and hardware implementation lab.
  • Avaya CentreVU CT, Agent Access and CT for Siebel: Installation, custom desktop and server integration, Java (JTAPI) and TSAPI.
  • Avaya Predictive Dialer SP11/12: Configuration, installation and Agent desktop develop-ment and integration.