Integration, Solutions & Services
Computer telephony integration (CTI) and call center technologies in general, while be-coming increasingly complex, have also become enabling technologies that allow com-panies to communicate with their clients through various mediums. CTI in call centers is no longer limited to traditional call center agents answering a phone with concurrent screen-pop; multiple channels of communication are now required to support the cus-tomer’s preferred method of communication.
ObjectTel can help your business implement both traditional CTI technologies and the next generation of customer relationship management technologies (CRM) such as live help desks via web chat and voice over IP, integrated email, specialized call routing, and real-time voice and data collaboration. ObjectTel offers start-to-finish technical integra-tion and turn-key solutions to businesses investing in computer telephony integration and customer relationship management.
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