CRM Professional Services
Our consultants are experienced in a range of Contact Center technologies; computer telephony Integration, customer relationship management, database, mainframe systems, personal com-puters, networking, and advanced programming environments in general; and information, tele-communications, and advanced technology fields in particular.
We provide system integration professional services that include technical analysis, system design, development, testing, integration through production deployment. We provide our work at the highest quality with full attention to systems and product lifecycle. Our services include:
- Custom Software Development
- Product Installation and Configuration
- Solutions Analysis, Architecture & Design
- Project Management
- Contact Center Requirements Gathering and Management
- Contact Center Analysis, Architecture and Design
- Contact Center Application Development and Deployment
- Contact Center System Test and Integration
- Definity, CMS, MAPD: Installation, configuration, vector writing, Java and "C" level integration with TSAPI, CVLAN, and CVCT protocols. Avaya Conversant IVR script development, Human Factors Engineering, Avaya Interactive Voice Response, Advanced Speech Recognition, and Nuance Natural Language Recognition.
- Custom plug-ins for Avaya Interaction Center to PCOMM 3270, DDE, DB2, Oracle, Java, C++, JTAPI and TSAPI.
- In-house, advanced CTI/CRM implementation lab with state of the art software, hardware, and telephony platforms.
Our associates are among the most experienced Avaya Interaction Center and Conversant IVR applications developers in the world. Our consultants have delivered implementations to Fortune 100 clients in the Public Utilities, Financial, Transportation, Health Care, and Corporate HR business sectors and for the Federal Government.
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